See what your customers keep asking about
Every morning, WebRun opens Freshchat, reads the conversations closed yesterday, groups them into recurring themes with a count and an example each, files the report in a Google Drive folder, and sends the top themes to your Telegram support channel with the ones that are growing flagged.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I find out what customers keep contacting support about?
WebRun tells you what your customers keep asking. Each morning it reads the Freshchat conversations closed yesterday, groups them into counted themes with an example each, files the report in Google Drive with a seven-day trend, and sends the top themes to your Telegram support channel.
- The reasons customers contact you are visible every morning
- Growing themes surface before they flood the queue
- Help article priorities come from real counts, not hunches
Built for support managers · customer experience teams · ecommerce brands · SaaS companies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.freshchat.comin a real browser with your saved login - no setup, no API keys. -
1
Freshchat - read yesterday's conversations
freshchat.com
WebRun opens Freshchat to read yesterday's conversations. - Open Freshchat and filter conversations to those closed yesterday
- Read the opening question in each conversation
- Group them into themes such as billing, delivery, account access, or product questions
- Count each theme and keep one representative example per theme
Done when Yesterday's closed conversations are grouped into counted themes with examples.
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2
Google Drive - file the theme report
drive.google.com How to Automate Google Drive
WebRun opens Google Drive to file the theme report. - Open Google Drive and add yesterday's entry to your support themes report
- Record each theme with its count, its share of the day's volume, and the example question
- Compare against the last 7 days and mark the themes that are rising
- Keep customer names and contact details out of the report
Done when The Drive report holds yesterday's themes with the 7-day trend for each.
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3
Telegram - send the top themes
telegram.org How to Automate Telegram
WebRun opens Telegram to send the top themes. - Send the top five themes to your internal support channel
- Show the count for each and mark any theme that is growing week over week
- Suggest which theme most deserves a help article or a product fix
- Post to the internal channel only. Never message a customer
Done when The support channel has yesterday's top themes with the growing ones flagged.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to customers in Freshchat?
No. WebRun only reads closed conversations and reports themes internally. It never sends a message to a customer, never reopens a conversation, and never changes an agent's reply.
Does the report include customer details?
No. WebRun records themes, counts, and an anonymised example question. Customer names, email addresses, and phone numbers are left out of both the Drive report and the Telegram digest.
How does it decide what a theme is?
It reads the opening question of each conversation and groups the ones asking the same thing. Give WebRun your own theme list, such as your help centre categories, and it sorts into those instead.
Related templates
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