Get a weekly Five9 agent performance scorecard
Every Monday, WebRun opens Five9, compiles the past week's calls handled, abandon rate, and average handle time by agent, saves the scorecard to Google Drive, and sends the supervisor an internal Twilio text if the abandon rate breached the SLA.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I get a weekly Five9 performance scorecard?
WebRun compiles last week's Five9 calls handled, abandon rate, and average handle time by agent every Monday, saves the scorecard to Google Drive, and sends the supervisor an internal Twilio text if the abandon rate breached SLA, so performance and SLA risk are visible without pulling a Five9 report by hand.
- Agent performance is compiled every Monday without a manual pull
- SLA breaches trigger a same day text to the supervisor
- A running trend is kept in one Google Drive document
Built for contact center managers · QA teams · call center supervisors · operations leads
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
login.five9.comin a real browser with your saved login - no setup, no API keys. -
1
Five9 - compile last week's call metrics
five9.com
WebRun opens Five9 to compile last week's call metrics. - Open Five9 reporting for the last 7 days
- Pull calls handled, abandon rate, and average handle time per agent
- Flag whether the abandon rate crossed the SLA target
Done when Last week's metrics are compiled by agent with the SLA checked.
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2
Google Drive - save the scorecard
drive.google.com How to Automate Google Drive
WebRun opens Google Drive to save the scorecard. - Open the shared scorecard document in Google Drive
- Add this week's numbers by agent
- Keep prior weeks for a trend view
Done when The scorecard document has this week's numbers added.
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3
Twilio - alert the supervisor on SLA breach
twilio.com How to Automate Twilio
WebRun opens Twilio to alert the supervisor on SLA breach. - Send the supervisor an internal text if the abandon rate breached SLA
- Name the queue and the abandon rate reached
- Skip the text entirely on a week within SLA
Done when The supervisor is alerted by text only when the SLA was breached.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does the Twilio text go to customers?
No. It is an internal text to your supervisor's phone, only sent when the abandon rate breaches SLA. Customers are never contacted.
What counts as an SLA breach here?
Whatever abandon rate target you set for the queue. Only weeks that cross that number trigger the text, every week still gets the scorecard.
Can I see the scorecard without Drive access?
The scorecard lives in Google Drive so it can be shared like any other document, and the weekly numbers stay there for a running trend view.
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