Check in with customers before their repair warranty expires
Every morning, WebRun opens RepairDesk, finds repairs whose warranty period is ending within the next 7 days, drafts a warm check-in message to each customer in Gmail, and alerts your team in Slack so the drafts can be reviewed and sent before the warranty lapses.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically follow up with customers before their repair warranty expires?
Every morning, WebRun scans RepairDesk for completed repairs whose warranty is ending within 7 days, drafts a warm check-in message in Gmail for each customer, and posts your team a Slack alert with links to each draft. Staff review and send the messages before the warranty lapses, building goodwill and catching issues early.
- Customers are proactively contacted before their warranty lapses, not after they complain
- Warranty issues surface while coverage is still active, avoiding costly disputes
- A genuine check-in builds loyalty and increases the chance of repeat business
Built for phone repair shops · computer repair shops · device repair shop owners · repair shop customer service teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.repairdesk.coin a real browser with your saved login - no setup, no API keys. -
1
RepairDesk - find repairs with warranty ending soon
repairdesk.co
WebRun opens RepairDesk to find repairs with warranty ending soon. - Open RepairDesk and find completed tickets where the warranty end date falls within the next 7 days
- Capture the customer name, email, device, repair description, warranty end date, and ticket number
- Skip any ticket where a warranty follow-up has already been sent
Done when Every repair with a warranty expiring within 7 days is listed with full customer details.
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2
Gmail - draft warranty check-in to customer
gmail.com How to Automate Gmail
WebRun opens Gmail to draft warranty check-in to customer. - Draft a friendly check-in message reminding the customer of their warranty coverage and expiry date
- Invite them to bring the device in if anything is not working as expected
- Leave the email as a draft for staff review before it goes to the customer
Done when A ready-to-review Gmail draft exists for every customer whose warranty is ending this week.
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3
Slack - alert team to review and send
slack.com How to Automate Slack
WebRun opens Slack to alert team to review and send. - Post an alert listing every customer with an expiring warranty, their device, and the warranty end date
- Include a link to the Gmail draft for each customer so staff can review and send in one click
- Flag any warranty expiring within 48 hours as urgent
Done when Staff have a Slack list of expiring warranties with review-and-send links for every draft.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact customers automatically without anyone checking first?
No. Every warranty check-in is left as a Gmail draft. A staff member reads and sends it, so the message is reviewed before the customer receives anything.
How long a warranty window does it look ahead?
The default is 7 days. You can adjust this to any window that suits your shop, for example 14 days for a longer heads-up or 3 days if you prefer a tighter prompt.
What if the customer already came back with a warranty issue?
WebRun checks the ticket history in RepairDesk and skips any customer who already has an open warranty claim, so you do not send a check-in that overlaps with an active complaint.
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