Remind customers to collect devices before storage fees apply
Every morning, WebRun opens RepairDesk, finds completed tickets where the device has not been collected within the grace period, drafts a collection reminder to each customer in Gmail, and posts your team a Slack list of the longest-waiting uncollected jobs.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically remind customers to collect their repaired device?
Every morning, WebRun scans RepairDesk for completed tickets where the device has not been collected past the grace period, drafts a polite collection reminder in Gmail for each customer, and posts your team a Slack list sorted by age. Staff review and send the drafts so nothing sits unclaimed on the bench.
- Customers are reminded before storage fees apply, reducing awkward conversations
- Staff see a sorted daily list of uncollected devices so the oldest get priority calls
- Bench space stays clear because no completed repair sits unnoticed for days
Built for phone repair shops · computer repair shops · device repair shop owners · repair shop managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.repairdesk.coin a real browser with your saved login - no setup, no API keys. -
1
RepairDesk - find uncollected completed repairs
repairdesk.co
WebRun opens RepairDesk to find uncollected completed repairs. - Open RepairDesk and filter tickets to Completed status where collection is still outstanding
- Capture tickets where the completion date exceeds your grace period (default 3 days)
- Note the customer name, email, device, ticket number, and how many days the device has been waiting
Done when Every uncollected device past the grace period is listed with its customer and age.
-
2
Gmail - draft collection reminder to customer
gmail.com How to Automate Gmail
WebRun opens Gmail to draft collection reminder to customer. - Draft a friendly but clear reminder to each customer with the device description and ticket number
- For devices waiting over 7 days, include a note about any storage fee policy
- Leave every email as a draft in Gmail for staff to review and send before it goes to the customer
Done when A ready-to-review Gmail draft exists for every uncollected device past the grace period.
-
3
Slack - flag oldest uncollected jobs to staff
slack.com How to Automate Slack
WebRun opens Slack to flag oldest uncollected jobs to staff. - Post a sorted list of uncollected devices, oldest first, with the customer name and days waiting
- Highlight any devices waiting over 14 days as candidates for storage-fee escalation
- Include a count of total uncollected devices so managers can track the bench backlog
Done when Staff have a daily Slack view of every uncollected device sorted by age.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact customers without my staff checking the message first?
No. Every reminder is left as a Gmail draft. A staff member reviews and sends it, so the tone and any policy details are confirmed before the customer sees anything.
When does it start sending storage fee warnings?
You set the thresholds. The default drafts a polite reminder from day 3 and adds a storage fee note from day 7. Tell WebRun your policy and it will reflect it exactly.
What if the customer has already collected but the ticket was not updated?
WebRun reads live ticket status from RepairDesk each morning. If the collection has been marked in the system, the device is skipped automatically.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.