Keep repair tickets and pickups moving
When a repair ticket is marked complete in RepairDesk, WebRun reads the job details, drafts a polite pickup notice to the customer in Gmail, and posts your team a Slack alert so the notification can be reviewed and sent.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically notify customers when their device repair is ready for pickup?
WebRun monitors RepairDesk for tickets moved to Completed, drafts a friendly pickup notice to the customer in Gmail with the device details and store hours, and posts a Slack alert so a staff member can review and send the email. No message reaches the customer without human approval.
- Customers are notified the same day their device is ready, not the next morning
- Staff review every message before it reaches the customer
- No completed ticket sits uncommunicated overnight
Built for phone repair shops · computer repair shops · device repair technicians · repair shop owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.repairdesk.coin a real browser with your saved login - no setup, no API keys. -
1
RepairDesk - detect completed repair ticket
repairdesk.co
WebRun opens RepairDesk to detect completed repair ticket. - Open RepairDesk and find tickets just moved to the Completed status
- Capture the customer name, contact email, device description, and ticket number
- Note any special instructions or warranty details on the ticket
Done when Every newly completed ticket has its customer and device details captured.
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2
Gmail - draft pickup notice for customer
gmail.com How to Automate Gmail
WebRun opens Gmail to draft pickup notice for customer. - Draft a friendly pickup notice addressed to the customer by name
- Include the device description, ticket number, and your store address and hours
- Leave the email as a draft in your Gmail account for staff review before sending
Done when A ready-to-review draft pickup email sits in Gmail for every completed ticket.
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3
Slack - alert staff to review and send
slack.com How to Automate Slack
WebRun opens Slack to alert staff to review and send. - Post a short alert to your repairs channel naming the customer and device
- Include a link to the Gmail draft so staff can review and send in one click
- Flag any tickets where the customer has been waiting more than the agreed turnaround
Done when Staff have a Slack prompt to review and send each pickup notice.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the email to the customer automatically?
No. WebRun drafts the pickup notice and leaves it in Gmail for a staff member to review and send. Nothing goes to the customer without a human approving it first.
What information does the notice include?
The customer name, device description, ticket number, and your store address and hours. You can tell WebRun to add a payment reminder or any other detail you want included.
What if the ticket has special pickup instructions?
WebRun reads the notes on the RepairDesk ticket and includes any special instructions in the draft, so staff can verify them before the email goes out.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.