Let customers know their part has arrived and the repair is starting
When Syncro shows a parts order as received, WebRun matches it to the waiting repair ticket, drafts a short notice to the customer that the part is in and repair is starting, and pings the bench team in Slack so work begins without delay.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically notify customers when their repair part arrives?
When Syncro marks a parts order as received, WebRun matches it to the linked repair ticket, drafts a parts-arrival notice to the customer in Gmail, and pings the bench team in Slack so they can start the repair right away. Staff review the draft before anything reaches the customer.
- Repairs restart within minutes of parts arriving, not the next morning
- Customers get a proactive update before they have to call and ask
- Bench team sees a clear queue of newly unblocked jobs in Slack
Built for computer repair shops · phone repair technicians · device repair shop owners · IT service providers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.syncromsp.comin a real browser with your saved login - no setup, no API keys. -
1
Syncro - detect received parts order
syncromsp.com
WebRun opens Syncro to detect received parts order. - Open Syncro and find purchase orders or parts lines just moved to Received status
- Match each received part to its linked repair ticket
- Capture the customer name, email, device description, and ticket number from the linked ticket
Done when Every newly received part is matched to a customer ticket with full contact details.
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2
Gmail - draft customer arrival notice
gmail.com How to Automate Gmail
WebRun opens Gmail to draft customer arrival notice. - Draft a brief, friendly notice to the customer confirming the part has arrived
- Include the device description, a rough timeline for completion, and a contact number for questions
- Leave the email as a draft in Gmail for staff to review and send before it goes to the customer
Done when A ready-to-review Gmail draft exists for every customer whose part just arrived.
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3
Slack - alert bench team to start repair
slack.com How to Automate Slack
WebRun opens Slack to alert bench team to start repair. - Post an alert to the bench team channel naming the device and ticket number
- Include the customer name and any notes from the ticket about the repair scope
- Flag any tickets where the customer has been waiting longer than your usual lead time
Done when The bench team has a Slack prompt to pick up each newly unblocked repair.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the customer notice automatically?
No. Every customer-facing message is drafted in Gmail and waits for a staff member to review and send. Nothing reaches the customer without human approval.
What if the same ticket has multiple parts on order?
WebRun checks whether all required parts on the ticket have arrived before drafting the notice, so the customer is only contacted once all parts are in stock.
Does it work if parts orders are tracked in a separate system?
Currently it reads parts and ticket status directly from Syncro. If you track parts elsewhere, let WebRun know the source and it can be adjusted to match your workflow.
Related templates
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