Escalate client feedback that's gone quiet
Every night, WebRun opens Streamtime to find projects still waiting on client feedback 7 or more days after the first reminder, drafts a firmer, still polite check-in email in Gmail and leaves it unsent, and messages the project's producer directly on Telegram so a stalled project gets a personal follow-up instead of another automated nudge.
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How do I escalate a design project when a client stops responding?
Every night, WebRun checks Streamtime for projects still waiting on client feedback 7 or more days after the first reminder, drafts a firmer, still polite check-in email in Gmail and leaves it unsent, and messages the assigned producer directly on Telegram, so a stalled project gets a personal follow-up instead of quietly slipping further down the schedule.
- Stalled projects get a personal escalation before they miss their deadline entirely
- Producers hear about a silent client the same night, not at the next status meeting
- Every escalation email is drafted and ready, never sent without review
Built for design studios · web design agencies · project producers · account managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
streamtime.netin a real browser with your saved login - no setup, no API keys. -
1
Streamtime - find feedback stalled 7 or more days
streamtime.net How to Automate Streamtime
WebRun opens Streamtime to find feedback stalled 7 or more days. - Open Streamtime and filter projects waiting on client feedback
- Find any project where the first reminder was sent 7 or more days ago with no response logged
- Capture the producer assigned to each stalled project
Done when Every project stalled a week or more on feedback has been listed with its producer.
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2
Gmail - draft a firmer check-in email
gmail.com How to Automate Gmail
WebRun opens Gmail to draft a firmer check-in email. - Draft a firmer, still polite check-in email referencing the earlier reminder
- Ask directly whether the project should be paused or reprioritized on their side
- Save it as a draft and leave it unsent for the producer to personalize and send
Done when A ready-to-send escalation email sits as a draft for every stalled project.
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3
Telegram - escalate to the project's producer
telegram.org How to Automate Telegram
WebRun opens Telegram to escalate to the project's producer. - Message the assigned producer directly for each project stalled 7 or more days
- Name the client, the project, and how long feedback has been outstanding
- Note that a draft escalation email is waiting in Gmail for their review
Done when Every stalled project's producer has been messaged directly.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the firmer email without a person reviewing it?
No. WebRun drafts the escalation email in Gmail and leaves it unsent every time. The assigned producer reads it, adjusts the tone if needed, and sends it themselves.
How is this different from a routine proof reminder?
A routine reminder goes out first. This only triggers once a project has stayed silent 7 or more days after that first nudge, and it escalates straight to the producer instead of sending another automated email.
Does it pause the project or change any deadlines?
No. WebRun never changes a project's status, deadline, or schedule in Streamtime. It only flags the delay and drafts the escalation, the producer decides what happens to the timeline.
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