Surface case holds and remakes before they snowball
Every morning, WebRun opens Evident, finds all cases currently on hold or flagged for remake, groups them by exception reason such as missing prescription, shade dispute, or material shortage, and posts a categorized report to Slack and Telegram so your production manager can resolve each issue before the case misses its due date.
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How do I automatically flag dental lab case holds and remakes each morning?
Every morning, WebRun opens Evident and finds all cases on hold or flagged for remake. It groups them by exception reason, flags cases due within 48 hours, and posts the report to Slack and a mobile Telegram alert for the production manager, so every exception is visible and actionable before due dates slip.
- Exception cases are grouped and visible before the production day begins
- Cases due within 48 hours are flagged so they are prioritized first
- Cleared holds drop off the report automatically without manual list maintenance
Built for dental lab production managers · dental lab quality managers · dental laboratory owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.evidentdigital.comin a real browser with your saved login - no setup, no API keys. -
1
Evident - find cases on hold or flagged for remake
- Open Evident and filter the case queue for statuses: on hold, remake requested, and rejected
- Capture the case number, doctor name, product type, exception reason, and due date for each
- Sort by due date so the most urgent cases appear first
Done when All exception cases are listed with their reason and due date, sorted by urgency.
-
2
Slack - post the exception report to the production channel
slack.com How to Automate Slack
WebRun opens Slack to post the exception report to the production channel. - Post the exception report to the lab production Slack channel
- Group cases by exception reason for quick scanning
- Flag any case with a due date within 48 hours
Done when Production team has today's exception report in Slack.
-
3
Telegram - alert the production manager on mobile
telegram.org How to Automate Telegram
WebRun opens Telegram to alert the production manager on mobile. - Send a short Telegram message to the production manager listing the count of exceptions by type
- Include the case number and due date for any case due within 48 hours
Done when Production manager receives the urgent exception summary on Telegram.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact the dentist about a hold or remake?
No. WebRun only surfaces the exceptions to your production team internally. Any communication with the dentist about a hold is left for your staff to initiate.
What exception reasons does it recognize?
It reads whatever status and note fields Evident uses, including missing prescription, shade dispute, material shortage, and remake requested. The grouping mirrors the reasons recorded in Evident.
What happens when a hold is cleared?
Cleared cases drop off the report on the next run because WebRun reads the live status in Evident each morning, so only active exceptions appear.
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