Never get blindsided by a sponsor leaving
Every morning, WebRun reads your tracked executive sponsors in Gainsight, checks each one's contact record in HubSpot for a role change, a bounced email, or a long silence, flags the accounts whose champion looks to have moved on, and alerts the owning CSM in Slack so the relationship gets re-anchored before it costs a renewal.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I know when a customer's executive sponsor leaves?
Every morning, WebRun reads your tracked sponsors in Gainsight and checks each one's HubSpot contact record for a role change, a bounced email, or a long silence. It flags accounts whose champion looks to have moved on and alerts the owning CSM in Slack, so a sponsor exit gets re-anchored well before it threatens the renewal.
- Sponsor exits surface early, not at the renewal call
- Each alert names the signal and the renewal date
- Outreach stays with the CSM, never automated
Built for customer success teams · CSMs · account managers · SaaS companies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
auth.gainsightcloud.comin a real browser with your saved login - no setup, no API keys. -
1
Gainsight - read tracked sponsors
gainsight.com
WebRun reads the tracked sponsor on each key account in Gainsight. - Open Gainsight and pull the executive sponsor tracked on each key account
- Note the sponsor name, title, account, renewal date, and owning CSM
- Build the list of sponsors to verify this morning
Done when Every key account's tracked sponsor is listed for verification.
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2
HubSpot - check contact activity
hubspot.com How to Automate HubSpot
WebRun checks each sponsor's contact activity in HubSpot. - Open each sponsor's contact record in HubSpot
- Check for a changed job title, a bounced or undeliverable email, or no engagement in months
- Flag sponsors who look to have changed roles or gone dark and note the signal
Done when Each tracked sponsor is checked and any change is flagged with its signal.
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3
Slack - alert the owning CSM
slack.com How to Automate Slack
WebRun alerts the owning CSM about a sponsor change. - Post the owning CSM an alert for each account whose sponsor looks to have moved on
- Name the account, the signal, and the renewal date so urgency is clear
- @-mention the owner and leave the outreach to them. Never email the new contact automatically
Done when Each affected CSM has a sponsor-change alert in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email the new contact on its own?
No. This workflow only alerts your own team in Slack. It never reaches out to any contact. WebRun spots the likely sponsor change and surfaces it, and the CSM decides how to re-anchor the relationship with the right person.
How does it detect a sponsor has changed?
It cross-checks each tracked sponsor in Gainsight against their HubSpot contact record, flagging a changed job title, a bounced or undeliverable email, or months of no engagement, then notes which signal triggered the alert.
Why does a sponsor change matter so much?
Your executive sponsor is often the person who bought and defends the renewal. When they leave or change roles, the account loses its internal champion, and a quiet sponsor exit is a leading churn signal worth catching early.
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