Spot members going quiet before they cancel
Every Monday, WebRun opens Rock Gym Pro, compares each member's visit frequency over the past 30 days against their previous 30-day average, flags members whose attendance has dropped by 50 percent or more, drafts a personal check-in email for each one, and posts a retention alert list to Slack for staff to review before any outreach is sent.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically detect and alert staff to climbing gym members who are losing engagement?
WebRun reviews Rock Gym Pro every Monday, compares each active member's visits over the past 30 days against their prior 30-day average, and flags anyone whose attendance dropped by 50 percent or more. It then drafts a personal check-in email and posts a retention alert list to Slack so staff can reach out before a cancellation request arrives.
- At-risk members flagged before they cancel, not after
- Each alert benchmarks the member against their own history, not a one-size-fits-all threshold
- No check-in email sent to a member without a staff member approving it first
Built for climbing gym owners · gym managers · membership coordinators · customer success teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.rockgympro.comin a real browser with your saved login - no setup, no API keys. -
1
Rock Gym Pro - detect visit frequency drop-offs
rockgympro.com How to Automate Rock Gym Pro
WebRun opens Rock Gym Pro to detect visit frequency drop-offs. - Open Rock Gym Pro and navigate to the Reporting and Analytics section
- Pull check-in visit history for all active members over the past 60 days
- Compare each member's visits in the last 30 days against the prior 30 days
- Flag members whose visit count dropped by 50 percent or more and who have not already been flagged this month
Done when Every member with a significant attendance drop is listed with their visit counts and percentage change.
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2
Gmail - draft personal check-in emails
gmail.com How to Automate Gmail
WebRun opens Gmail to draft personal check-in emails. - Draft a warm, personal check-in email for each at-risk member
- Reference their climbing history and ask if there is anything the gym can do to help them get back on the wall
- Do not reference specific visit counts in the email to avoid making the member feel monitored
- Leave every draft unsent for staff review. Do not send without approval
Done when A draft check-in email exists in Gmail for every at-risk member, ready for staff approval.
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3
Slack - post weekly retention alert list
slack.com How to Automate Slack
WebRun opens Slack to post weekly retention alert list. - Post the weekly retention alert list to the staff channel
- Include each member's name, membership tier, previous visit average, current visit count, and percentage drop
- Sort by the steepest drop to surface the highest-risk accounts first
Done when Staff have this week's attendance drop-off list in Slack and can approve the queued check-in emails.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact members about their attendance without staff approval?
No. Every check-in email is saved as a Gmail draft and listed in Slack for review. No message is sent to any member until a staff member approves it.
How does it define a significant attendance drop?
It compares each member's visits in the most recent 30 days against the previous 30 days and flags anyone whose visit count has fallen by 50 percent or more. The threshold can be adjusted to match your gym's typical patterns.
Does it work for members who are naturally less frequent visitors?
Yes. Because it compares each member against their own prior average rather than a fixed benchmark, a member who visits twice a month is flagged if they drop to once, just as a member who visits ten times is flagged if they drop to five.
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