Log Botpress conversations that need a human
Every few hours, WebRun opens Botpress, reviews recent conversations from your bot, flags any marked unresolved or handed off for a human, logs each one to Airtable with the user's question, and posts a summary to the support team's Notion page so nothing waits unclaimed.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I track Botpress conversations that need a human to step in?
WebRun reviews your Botpress bot's conversations every few hours, flagging any marked unresolved or handed off for a human and logging the user's question to Airtable as an open record. It posts a summary to the support team's Notion page grouped by how long each has waited, so an escalated conversation never sits unclaimed between checks.
- Escalated conversations get logged the moment they're flagged
- The support team sees a running list, not a scattered inbox
- Resolved escalations drop off the summary automatically
Built for Customer support teams · chatbot operators · product support leads · small support teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.botpress.cloudin a real browser with your saved login - no setup, no API keys. -
1
Botpress - check conversations for escalations
botpress.com
WebRun checks conversations for escalations in Botpress. - Open the conversations view for your bot
- Filter to conversations marked unresolved or escalated
- Capture the user's question and where the bot got stuck
Done when Every escalated conversation from the window is captured.
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2
Airtable - log each escalation
airtable.com How to Automate Airtable
WebRun logs each escalation in Airtable. - Open the support escalations base
- Log each escalated conversation as a new record
- Mark it Open for a human to claim
Done when Every escalation is logged as an open record.
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3
Notion - post the escalation summary
notion.so How to Automate Notion
WebRun posts the escalation summary in Notion. - Post a short summary of today's open escalations to the support page
- Group them by how long they've been open
- Link to the Airtable records for detail
Done when The support team has today's escalation summary in Notion.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to the user for me?
No. WebRun only logs and surfaces the escalated conversation. Replying to the user stays a human step, taken wherever your team handles support.
What counts as escalated?
Any conversation Botpress marks unresolved or hands off for a human, based on how your bot's flows are configured.
How do I mark an escalation as handled?
Update its status in Airtable once resolved and it drops out of the next summary automatically.
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