Triage negative reviews and draft your response before they go stale
Whenever a new review below four stars appears on your Google Business profile, WebRun reads it, cross-checks the customer in Bookmanager if a name is recognisable, drafts a calm and professional response, and sends the draft to you on Telegram so you can approve and post it within the hour.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically draft responses to negative bookstore reviews?
WebRun monitors your Google Business profile every 30 minutes for reviews below four stars. It cross-checks the reviewer in Bookmanager for customer context, drafts a calm professional response, and sends it to your Telegram for approval before anything is posted publicly.
- Negative reviews get a drafted response within 30 minutes, not days
- Responses are informed by customer purchase history from Bookmanager
- Nothing is posted publicly without your explicit approval
Built for independent bookstore owners · bookstore managers · indie booksellers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
business.google.comin a real browser with your saved login - no setup, no API keys. -
1
Google Business Profile - detect new reviews below 4 stars
business.google.com How to Automate Google Business Profile
WebRun opens Google Business Profile to detect new reviews below 4 stars. - Open Google Business Profile and check for reviews posted in the last hour
- Flag any new review rated 3 stars or below
- Capture the reviewer name, star rating, review text, and timestamp
Done when All new low-rated reviews are captured with their full text.
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2
Bookmanager - cross-check the reviewer as a known customer
bookmanager.com How to Automate Bookmanager
WebRun opens Bookmanager to cross-check the reviewer as a known customer. - Search Bookmanager customer records for the reviewer's name
- If a match is found, note recent purchase history to personalise the response
- If no match is found, note that context is unavailable and draft a general response
Done when Customer context is gathered or noted as unavailable for each reviewer.
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3
Telegram - send the drafted response for your approval
telegram.org How to Automate Telegram
WebRun opens Telegram to send the drafted response for your approval. - Draft a calm, professional, on-brand response for each flagged review
- Include the review text and the drafted reply in the Telegram message
- Send to your private Telegram chat for review
- Do not post the response to Google without your explicit approval
Done when You have received the review text and a draft response on Telegram for each new negative review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post a response to Google without my approval?
No. WebRun only drafts the response and sends it to your Telegram. You read it, adjust if needed, and post it yourself. Nothing goes public without your explicit action.
Does it handle positive reviews too?
This workflow focuses on reviews rated 3 stars or below. You can add a separate workflow for positive review acknowledgements if you want full coverage.
What if the reviewer is not in Bookmanager?
It notes that no customer record was found and drafts a general professional response instead, so you still get a useful starting point.
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