Keep patients informed while their hearing aid is being repaired
Every morning, WebRun opens Blueprint OMS, finds open hearing aid repair orders where the patient has not received an update in three or more days, drafts a brief status update for each, logs the repairs in a Google Sheet, and queues every draft in Gmail for staff review before any message reaches the patient.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically send repair status updates to audiology patients?
WebRun opens Blueprint OMS every morning, finds hearing aid repairs where the patient has not received an update in three or more days, and drafts a brief reassuring status message for each. All drafts queue in Gmail for staff approval before sending, so patients stay informed throughout the repair process without daily manual follow-up.
- Patients receive a status update every three days throughout the repair cycle
- Staff approve every message before it reaches the patient
- Long-running repairs are flagged for priority attention at seven or more days
Built for audiology clinics · hearing aid dispensers · hearing care practices · Blueprint OMS users
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.blueprintsolutions.comin a real browser with your saved login - no setup, no API keys. -
1
Blueprint OMS - find open repairs needing a status update
blueprintsolutions.com
WebRun opens Blueprint OMS to find open repairs needing a status update. - Open Blueprint OMS and filter the repair log for open repair orders
- Identify repairs where the last patient communication was three or more days ago
- Capture each patient's name, contact details, device model, repair status, estimated return date, and provider
Done when Every open repair order needing a patient update is listed with its current status and details.
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2
Google Sheets - log repair status update queue
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log repair status update queue. - Append each repair to the status update tracking sheet
- Record the device model, repair status, days since last update, and draft status
- Flag repairs that have been open for seven or more days for priority review
Done when The repair status sheet is current with all open repairs needing patient communication.
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3
Gmail - draft repair status updates for review
gmail.com How to Automate Gmail
WebRun opens Gmail to draft repair status updates for review. - Draft a brief, reassuring status update for each patient referencing their device and current repair stage
- Include the estimated return date if available or a note that the practice will follow up once the device is ready
- Leave every draft unsent in Gmail Drafts for staff to review and approve before sending
Done when Repair status update drafts are in Gmail Drafts, ready for staff approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send repair updates to patients without staff approval?
No. Every update draft sits in Gmail Drafts until a staff member reviews and approves it. No patient message is sent automatically.
How often does it check for repairs needing an update?
WebRun runs every morning and flags any open repair order where the patient has not received a communication in three or more days, so updates never fall behind.
What if the repair is completed and the device is ready for pickup?
Staff can update the repair status in Blueprint OMS when the device is ready. WebRun will then include that status in the draft, so the patient gets a ready-for-pickup notification through the same staff-approved workflow.
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