Spot SLA response time breaches before clients do
Every hour, WebRun opens Amtelco, compares each client's actual message response time against their contracted SLA, cross checks the real callback timestamp in Twilio's call logs, and drafts a plain-language breach summary in Gmail for any client past their threshold, leaving it unsent for an account manager to review.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically catch SLA response time breaches?
Every hour, WebRun opens Amtelco and compares each client's message response time against their contracted SLA, then cross checks the actual callback timestamp in Twilio's call log to confirm the delay is real. For any confirmed breach, it drafts a factual summary in Gmail and leaves it unsent, so an account manager reviews the numbers before a client ever hears about a missed response time.
- SLA breaches get caught within the hour instead of at the next client review
- Every breach is cross checked against Twilio's own timestamp before anyone is told
- Account managers get a factual draft ready, not a scramble to explain a miss
Built for answering services · medical answering services · emergency dispatch services · account managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.amtelco.comin a real browser with your saved login - no setup, no API keys. -
1
Amtelco - compare response times to each client's SLA
amtelco.com How to Automate Amtelco
WebRun opens Amtelco to compare response times to each client's SLA. - Open Amtelco and pull each urgent and standard message's logged response time for the last hour
- Compare it against the response-time SLA on file for that client
- List every message that ran past its threshold
Done when Every message past its SLA threshold this hour is listed with the client and elapsed time.
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2
Twilio - cross check the actual callback timestamp
twilio.com How to Automate Twilio
WebRun opens Twilio to cross check the actual callback timestamp. - Look up the actual call or text timestamp for each flagged message in the Twilio call log
- Confirm the delay was real and not a logging gap between systems
Done when Every flagged breach has a confirmed, cross checked timestamp.
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3
Gmail - draft the breach summary
gmail.com How to Automate Gmail
WebRun opens Gmail to draft the breach summary. - Draft a short, factual breach summary per client: the message, the SLA, and the actual response time
- Save it as a draft and leave it unsent for the account manager to review
Done when A ready-to-review breach draft exists in Gmail for every confirmed breach.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it tell the client about a breach without us knowing?
No. WebRun drafts the breach summary in Gmail and leaves it unsent. An account manager reviews it before the client ever sees a mention of a missed SLA.
Why check Twilio as well as Amtelco?
Amtelco logs when a message was taken and escalated, but Twilio's call log confirms exactly when the callback actually happened, so a breach is verified against two systems, not one.
What counts as the SLA for a client?
Whatever response-time threshold is on file for that client's account. Give WebRun each client's contracted number and it checks every message against that specific figure.
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