Track how your phone line performed yesterday
Every morning, WebRun opens Aircall, reads yesterday's call activity by number and by teammate, writes call volume, answer rate, average wait, and average handle time into a Google Sheets history, and sends the headline figures to Telegram with anything that moved.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I report on daily call volume and answer rate?
WebRun opens Aircall every morning and reads yesterday's call activity by line and by teammate. It writes volume, answer rate, average wait, and handle time into a Google Sheets history, then sends the headline figures to Telegram with the change against your 7-day average.
- Yesterday's phone performance lands before the first call of the day
- A rolling history in Sheets shows trend instead of one noisy day
- Lines missing more calls than they answer get named immediately
Built for support managers · sales leaders · call centre supervisors · operations teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
phone.aircall.ioin a real browser with your saved login - no setup, no API keys. -
1
Aircall - read yesterday's call activity
aircall.io
WebRun opens Aircall to read yesterday's call activity. - Open Aircall and go to the analytics view for yesterday
- Capture total inbound calls, answered calls, missed calls, and outbound calls
- Read average waiting time and average call duration for each line and each teammate
- Note the busiest hour and any line where the answer rate fell below your target
Done when Yesterday's volume, answer rate, and timing figures are captured per line and per teammate.
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2
Google Sheets - write the daily history
google.com How to Automate Google Sheets
WebRun opens Google Sheets to write the daily history. - Open the call history workbook in Google Sheets
- Add one row for yesterday with volume, answered, missed, answer rate, average wait, and average duration
- Add the per-teammate breakdown on the second tab
- Update the 7-day and 30-day rolling averages so trend, not noise, is visible
Done when Yesterday's row and the rolling averages are in the sheet.
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3
Telegram - send the headline numbers
telegram.org How to Automate Telegram
WebRun opens Telegram to send the headline numbers. - Send a short Telegram message with yesterday's headline numbers
- Lead with calls answered and the answer rate, then the change against the 7-day average
- Call out the busiest hour and any line that missed more calls than it answered
- Keep the message internal. Never call or text a customer back
Done when You have yesterday's phone numbers on Telegram in one short message.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it call or text anyone?
No. WebRun reads Aircall analytics and reports them internally. It never places a call, sends an SMS, or returns a missed call, so no customer hears from it. Calling back stays a human job.
Can it break the numbers down by teammate?
Yes. It writes a per-teammate tab with each person's calls handled, average duration, and missed calls, which makes one-to-one coaching conversations concrete rather than anecdotal.
Does it listen to call recordings?
No. It reads counts, timings, and answer rates from the analytics view only. It never opens, plays, downloads, or transcribes a recording, so conversation content is never touched.
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