See how your phone lines really performed this week
Every Monday, WebRun signs in to 8x8, reads last week's call volume, answer rate, average wait, and abandoned calls by queue, posts a short scorecard to your Telegram channel with the biggest movers called out, and files the same numbers in a Notion page so the trend builds week by week.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I get a weekly report on my call queue performance?
WebRun signs in to 8x8 every Monday and reads last week's call volume, answer rate, average wait, and abandoned calls for each queue. It posts a plain-language scorecard to Telegram with the week over week change, then files the same numbers in Notion so the twelve-week trend is always one click away.
- The team starts Monday knowing last week's answer rate
- Rising wait times surface a week early, not at quarter end
- A twelve-week trend builds itself with no manual export
Built for contact centre managers · support leads · operations teams · sales managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
login.8x8.comin a real browser with your saved login - no setup, no API keys. -
1
8x8 - read last week's call numbers
8x8.com
WebRun opens 8x8 to read last week's call numbers. - Sign in to 8x8 and open the analytics view for last week
- Capture total inbound calls, answered calls, and missed or abandoned calls
- Capture average wait time and average handle time per queue
- Break the numbers down by day so peak days are visible
- Read only. Never change a queue, a routing rule, or a user setting
Done when Last week's volume, answer rate, wait time, and abandons are captured per queue.
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2
Telegram - post the weekly scorecard
telegram.org How to Automate Telegram
WebRun opens Telegram to post the weekly scorecard. - Post a short scorecard to your operations channel on Telegram
- Lead with calls answered and calls abandoned, in plain numbers
- Show the change against the previous week for each queue
- Name the busiest hour and the worst wait time so staffing can react
- Keep it to a screen. Detail lives in the Notion page
Done when The team has this week's call scorecard in Telegram.
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3
Notion - file the running trend
notion.so How to Automate Notion
WebRun opens Notion to file the running trend. - Append this week's row to your call performance page in Notion
- Record volume, answer rate, average wait, and abandons per queue
- Keep the previous 12 weeks visible so the trend is readable
- Add a one-line note on anything unusual, such as an outage or a holiday
Done when Notion holds this week's numbers alongside the previous 12 weeks.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it change my phone system settings?
No. WebRun reads 8x8 analytics only. It never edits a queue, a routing rule, a greeting, or a user, and it never places or answers a call.
Which numbers does the scorecard use?
Total inbound calls, answered calls, abandoned calls, average wait time, and average handle time, each broken out per queue and compared against the previous week.
Can the scorecard go somewhere other than Telegram?
Yes. Telegram is the default because it posts instantly to a channel, but the same scorecard can be delivered wherever your team already reads updates. The Notion record is kept either way.
Related templates
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