Templates
Workflow templates.
Deploy with one click.
Pick a ready-made automation and turn it on — each one handles a real job your team does every week, right inside the tools you already use. Customize anything.
Customer support
Draft Ticket Replies From Help Docs
When a support ticket arrives, WebRun finds the most relevant help article and drafts a personalised reply for your agent to review and send.
Customer support
Triage & Tag Support Tickets Automatically
The moment a ticket lands, WebRun reads it, assigns the right category and priority tags, and routes it to the correct team queue — so your agents open an already-sorted inbox.
Customer support
Escalate Angry & Urgent Tickets Instantly
WebRun reads every new ticket for distress signals and escalates the heated ones to a senior agent before the customer has to ask twice.
Customer support
Daily Support Queue Digest
Every morning, WebRun scans your open ticket queue and delivers a clear digest — open counts, oldest tickets, and today's priorities — so your team starts the day focused.
Customer support
Send CSAT Surveys Automatically
When a ticket is closed, WebRun waits the right amount of time and then drafts a CSAT survey email for your review — keeping your satisfaction scores up to date without manual chasing.
Customer support
Find Feature Requests in Support Tickets
WebRun reads your closed support tickets, spots the ones that are really product feedback or feature requests, and logs them to your product backlog — so no customer insight gets lost.
Customer support
Cluster Bug Reports From Tickets
WebRun groups similar bug reports from your support queue into clusters, so your engineering team can see which bugs are hitting the most customers — before anyone has to manually triage.
Customer support
SLA Breach Warnings Before They Hit
WebRun monitors your open ticket queue every hour and alerts your team the moment any ticket is at risk of missing its SLA — so you can act before the clock runs out.
Customer support
Weekly Support Trends Report
Every Monday, WebRun analyses last week's ticket data and delivers a clear trends report — volume, top issues, CSAT, and resolution time — so you can spot problems and improve.
Customer support
Route Support Tickets to the Right Team
WebRun reads every new ticket and assigns it to the correct team — Technical, Billing, Onboarding, or General — so tickets reach the right expert from the moment they arrive.
Customer support
Follow Up on Unresolved Tickets
WebRun finds open tickets that haven't had a reply in too long and drafts a polite follow-up for each one — so no customer is left waiting without an update.
Don't see your workflow?
Show WebRun any process once and we'll turn it into an agent that runs it on schedule.