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Draft Support Ticket Replies Automatically

When a new ticket arrives, WebRun finds the right help doc and drafts a reply for review.

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Runs on WebRun · Strict Lockdown policy
In real time (event trigger) WebRunorchestrates each step
1 Zendesk pull the details
2 Slack notify you
In short

How can I automatically draft replies to support tickets in Zendesk?

When a new support ticket arrives in Zendesk, WebRun finds the most relevant help doc, drafts a clear reply, and queues it for a human agent to review and send — so first responses are faster without anything going out without approval.

  • Draft replies ready for agents within minutes of ticket arrival
  • Agents spend time reviewing and sending, not writing from scratch
  • Consistent, on-brand responses informed by your existing help docs

Built for customer support teams · SaaS companies · e-commerce businesses · help desk managers

Step by step

What does WebRun do on every run?

The exact actions WebRun takes, in order — in plain language, so you can adjust anything.

  1. WebRun signs in and gets to work

    Opens zendesk.com in a real browser with your saved login — no setup, no API keys.

  2. 1
    Zendesk — pull the details
    zendesk.com
    WebRun in Zendesk: pull the details
    WebRun opens Zendesk to pull the details.
    • Open Zendesk
    • Do the Zendesk part of the job
    • Save or send the result

    Done when The Zendesk step is finished.

  3. 2
    Slack — notify you
    slack.com
    WebRun in Slack: notify you
    WebRun opens Slack to notify you.
    • Open Slack
    • Do the Slack part of the job
    • Save or send the result

    Done when The Slack step is finished.

Run settings

How is each run configured?

Starting pageWhere Chrome opens at the start of each run
zendesk.com
ScheduleRuns automatically on this cadence
In real time (event trigger)
DeliveryHow each run's result reaches you
Summary · Slack
OutputWhat each run produces — A plain-text summary of what each run did.
Text
Setup & safety

Secure by default

Connect once, stays signed in

WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.

Your credentials stay in your own private environment — WebRun never stores your passwords.
Strict Lockdown

Every action is checked against this policy before it runs.

Domains ALLOWLIST
Typed input ALLOW
Shell command BLOCK
File uploads BLOCK
Runs in a contained environment More on policies
Good to know

Questions, answered

How does WebRun run this?

WebRun signs in to your tools in a persistent environment and does the work in a real browser, exactly the way a teammate would — no API wiring required.

Can I change what it does?

Yes. The plan is written in plain language, so you can adjust the steps, the schedule, or the tools at any time.

How do I see each run?

Every run sends you a result and keeps a full session recording and action log you can review.

Keep going

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